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Mystique Wonder Sdn Bhd
18, 1st Floor Lorong Kelasah
3, Taman Kelasah,
13700 Prai,
Penang, Malaysia.
+604-3993392
+604-3994393

Terms & Conditions


PAYMENT GATEWAY TERMS AND POLICIES
FOR
MYSTIQUE WONDER SDN BHD WEB STORES

 

Welcome to MYWONDER web store! By placing an order on our web store, you are agreeing and complying with our Terms and Conditions of Sale. The Terms and Conditions of Sale may be amended by us at any time from time to time without prior notification.

1. Availability and Pricing

All products sold on this web store are subjected to availability and we have the rights to amend without prior notification. Any product or pricing discrepancies will be notified to you as soon as possible.

Taxation and Charges
All products sold are subjected to standard GST tax rate.

Sale and Promotions
Sale and promotional products are not eligible for refunds or exchanges.

2. Shipping Policy

Delivery
On receipt of the payment from you, we shall process and arrange delivery to your door step within 5 working days via courier service.  Delivery may be longer during festival seasons.
 
Shipping Coverage
Orders are shipped within Malaysia only. The Company does not ship to P.O. Box address.

The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers. Kindly contact us directly for overseas delivery.
 
Shipping Cost
For order value above RM250.00, the Company will provide free shipping within Malaysia.
 
Order below RM250.00
We will charge RM10.00 flat rate per order for delivery within Peninsular Malaysia and RM15.00 flat rate per order for delivery to East Malaysia.
 
The cost for overseas shipping is calculated and displayed on the Checkout page before you complete your order.
 
3. Refund Policy

Unless otherwise specified for particular products, we shall refund the payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

4. Return Policy

We offer a 7-days money back guarantee (from received date) for defective products. Email your intent for a product return to sales@mywonder.com.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 7 working days.
 
To return the products, please send the whole product(s) back with its original packaging to:

Mystique Wonder Sdn. Bhd.
No 18, 1st Floor, Lorong Kelasah 3, Taman Kelasah,
13700 Seberang Jaya, Pulau Pinang, Malaysia.
Tel: 604 - 3993392
 
Return costs all shall be borne by the party attribute to the return request, such as:
  • The buyer, where the return is due to his/her change of mind
  • The Company, where the return is due to the defects in the item, delivery of the wrong item or different item
For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. The company take no responsibility and assume no liability for such cases.
 
5. Privacy Policy

The Company is committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties.  
 
Uses of Information
You agree that the personal information the Company collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
  • To deliver products that you purchase from our web store.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online.
 
The personal information we collect may include:
  • Your Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our web store. You should check this Policy each time you access our web store so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact us.

6. Content

You may post reviews, comments, photos and other contents; submit suggestions, ideas, comments, questions, or other information, so long as the contents is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any-form of “spam”.

You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of the content. We reserve the right to remove or edit such content.
 
7. No Warranties

All materials, information, software, products, services and other content contained in this web store, or obtained from a linked site is provided to the user “as is” without warranty or conditions of any kind, whether express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose, title, no-infringement, security or accuracy. The Company has made reasonable efforts to post current and accurate information on this web store; however, the Company assumes no responsibility for any errors, omissions or inaccuracies whatsoever in the information provided in this web store.

Under no circumstances will the Company be liable for any loss or damage caused by the user’s reliance on information obtained through this web store.  It is the user’s responsibility to evaluate the accuracy, completeness and usefulness of any information provided, and use of this web store is solely at the user’s own risk.


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